Josh Einstein

With all the great posts I’ve seen around TEO 3.0, I was a little surprised (pleasantly) to see Rick Segal center his post around my customer support. I’m glad that it’s noticed because I do try really hard to have a good relationship with my customers and provide one-on-one support.

By the way, I am looking for a new remote desktop solution to allow me to remote into customer PC’s. Any suggestions? I have been using FogCreek’s CoPilot but in the last few weeks it can barely hold a connection, doesn’t play nicely with Windows OneCare, and now it’s crashing every time I try to connect (even on a completely different machine) so I think I need to find an alternative.

Update: I was contacted directly by FogCreek tech support through my blog. That’s good customer service! Anyhow, Tyler, the rep, acknowledged the disconnect problem was on their end which have been fixed. As for other stuff, well I was so impressed that I’m sticking with CoPilot and deal with it while they improve the interaction with OneCare.

It’s really here! Tablet Enhancements for Outlook 3.0 is released and available for purchase.

I know I didn’t get a chance to post about it on my blog yesterday because I kinda did an “extended launch”. Basically I released the product before the web site was completely done. Why? Well for one, the software is long overdue anyway and since the code was done, didn’t see any reason to hold it up any longer. Second of all, by putting out the software ahead of time, it would put enormous pressure on me (and the people that developed the AWESOME new web site) to get everything done.

There’s still a lot of content to add to the site, but for now, all of the features are accounted for, the download page is working, and the purchase page is working. There is also a new support community linked from the new site that gradually I will be moving over to. I will probably redirect JoshEinstein.com there as well. The new forum will be hosted there and I will have all sorts of tips for using TEO and other info. You really should check it out.

Not 5 minutes after I released TEO 3.0, GottaBeMobile.com was on the ball with some excellent announcements. These guys are really dedicated to what they do and it is hands down the best place on the web for Tablet PC content. I am really proud of what they accomplished, stepping up to the plate and picking up where others have left off.

Warner Crocker, one of my oldest (and I don’t mean recently turning 50!) and best customers interviewed me right before the release and a few days later, posted an Ink Show demo of TEO 3.0. The audio is a little low on the interview but after all the technical difficulties we had trying to get the thing recorded, I’m not too concerned about it. :)

So now we wait. I’ll send out the upgrade emails to existing customers probably this weekend. I really hope this product sells well because it’s been in development for so long and I’ve really gambled on it. I still believe I’ve got a great product on my hands, I just have to find the right way to make it take off.